Same sites, different names

Our member website (MyGreatWest.com) is now myCIGNAforhealth.com (although MyGreatWest.com is still available) and GreatWestHealthcare.com is now CIGNAforhealth.com. Even though the addresses are different, the tools and information you and your employees rely on everyday remain the same.

Email addresses changing

Email addresses will be changing from gwl.com to CIGNA.com. Many email addresses have already changed, but this transition will be phased-in over time, with all transitioning to CIGNA.com by the end of July.

Life and accident claims processing moves to Pittsburgh, PA

Starting July 1, 2009, life and accident claims currently processed in Denver will be processed in CIGNA’s Pittsburgh-based Life Claims office. We do not anticipate any disruption in service and remain confident you’ll continue to experience the same high-level of customer service you’re accustomed to. Please note, this does not affect how medical claims are processed.

Pharmacy transition scheduled for November 1

The transition of pharmacy administration and benefits from Express Scripts, Inc. (ESI) to CIGNA Pharmacy Management is on track for November 1, 2009. Changes and enhancements plan participants will see as part of this transition:

• Plan participants with pharmacy benefits will receive a new ID card in late October.
• CIGNA Home Delivery Pharmacy will take over the home delivery service currently provided by ESI. CIGNA Home Delivery Pharmacy will coordinate the transfer of any eligible remaining refills from ESI.
• Effective November 1, plan sponsors and many individuals will see a significant reduction in the cost of generic drugs supplied through home delivery.
• The current specialty network (e.g., Curascript, Accredo, ICORE) will also be transitioned to CIGNA Home Delivery Specialty Pharmacy. CIGNA Home Delivery Specialty Pharmacy will coordinate the transfer of eligible specialty drug prescriptions.
• Covered individuals may go to myCIGNAforhealth.com for pharmacy benefits, prescription drug lists and more, as well as to access CIGNA’s award-winning Prescription Drug Price Quote Tool, which offers real-time drug pricing information, as well as lower-cost drug options.

Keep checking myCIGNAforhealth.com, or talk to your plan administrator for more information.

Explanation of Benefits (EOBs) have a new look and feel

Coming soon, the explanation of benefits (EOBs) mailed to covered individuals will have a new look and feel. They’ll still contain the same solid, reliable information – they’ll just have a new look.

More than a place, the Great West is synonymous with courage, exploration, imagination and journey.

For nearly 50 years, Great-West Healthcare has pioneered new ideas from the frontier of health care, offering creative benefit solutions that engage employees and help businesses manage costs. As a national employee benefits provider, we continue to forge ahead by evolving our portfolio of benefits and funding solutions to meet the ever-changing needs of the health care industry.

Great-West Healthcare provides coverage to 2.2 million people through a national network of more than 4,275 hospitals and 578,000 physician and ancillary providers. As a leader in consumer-driven health care, we offer a variety of helpful publications, tools and resources to provide customers with education and guidance to make informed health care choices.

Looking for individual insurance?

Looking for individual medical & pharmacy insurance? Great-West Healthcare, now part of CIGNA, offers individual insurance to recent graduates, the self-employed, and others who are not eligible to receive coverage under a group plan. Visit CIGNAforYou.com for more information.